FAQ

Q. What is involved in the evaluation process?

A. Bring your dog to any of our facilities Monday through Saturday from 9:30 am to 2:30 pm (no appointment necessary). Our evaluation takes about 20 minutes and costs $15.00. During the evaluation, we find out how well your dog interacts with other dogs. Typically, alpha dogs, or dogs who like to be in charge, will not pass our evaluation. Also, if they show aggression towards other dogs, your dog will not pass our evaluation. If your dog fails, please don’t take it personally. We want all dogs to be in a positive, safe, and fun environment where they can play with one another without worrying if one dog takes things too far.

Q. What are my options if my dog fails your evaluation?

If your dog fails our evaluation, you can still bring your dog in for kenneling which is offered at our Ashburn and Springfield facilities. Also, if you want your dog groomed, your dog does not need to pass our evaluation.

Q. Do you offer coupons or offers to your clients? If so, where can I get them?

A. We do offer coupons and special offers. If you like us on Facebook, you will see these offers periodically in your news thread. We also offer coupons and special offers in our newsletters that we send out via email.

Q. What is the status of the Haymarket location?

A. Our Haymarket location will open in mid-2018. Check back for additional details as they become available!

Q. If I’ve dropped my dog off for daycare or boarding, can my dog also receive grooming services?

A. Of course! Simply call the facility you would like to go to and schedule a grooming session. Our staff will gladly try to accommodate a date and time that is convenient to you.

Q. What vaccinations will my dog need to have before I bring my dog to ADDO?

A. Copies of your dog’s vaccinations will need to be presented on or before their first day at A Dog’s Day Out. Your dog will need to be current on Bortadella, Rabies, and Distemper.

Q. What if I forget to bring my dog food? What happens during meal time?

A. We will always have high-end dog food ready for your dog. A small fee applies if your dog is boarding with us. You’ll have peace of mind knowing your dog will not go hungry while at A Dog’s Day Out. During meal time (afternoon/evening), each dog eats alone to ensure they get the proper amount of food and no dog takes from another. However, family pets can also eat together if you would like.

Q. If my dog needs to take medications, will your staff administer them while I am gone?

A. Absolutely. Just let us know what medications need to be administered as well as the frequency. Our staff is highly dependable!

Q. Can I bathe my dog myself at your facility?

A. Yes, we have self-serve baths at our Ashburn, Springfield, and Van Dorn locations that are appropriately sized for small, medium, and large breed dogs. We also provide shampoo, conditioner, as well as towels for drying your awesome dog.

Q. Do you use crates?

A. We do not use crates. We use Uptown Kennels that are large in size and do not have a top. Your dog will not ever be cramped into a small, tiny space. In addition, the boarding fee includes FREE cage-free dog daycare with appropriate sized playmates if they have passed our introduction evaluation. Also, family pets can always sleep together, no matter if one is a small breed and the other is a large breed. We want your dogs to be happy and feel secure.